My Mongolab collection has no documents

17 Jul
Guides > FAQs > Mongo > My Mongolab collection has no documents

My Mongolab collection has no documents

This means that the data is not making it off of your uploader device. Check the following:
– The bg displayed on both the dexcom and the phone CGM app match
– The phone has wifi or data service.
– Your URI string and Collection are entered correctly (Case Sensitive and username/password does not contain special characters or symbols).
– The time setting on all devices is the same: check am/pm, time zone, etc.  It can be off by a few minutes, but it must be close.
– The uploader phone is at least Android OS 4.x (or newer).
– You have the OTG cable plugged into the phone and the two cables are tightly connected.

The # of documents on your Mongolab database can be found here:

Screen Shot 2014-07-31 at 3.45.49 PM

2 Replies to “My Mongolab collection has no documents

  1. Hi we love all the effort you apply to this life saving movement of the people! We have encountered an issue that is not resolving even after following the instructions on “my mongolab has no documents”

    My wife was tinkering with the rig’s phone and tablet yesterday and shortly after that we have been unable to obtain live stream on any device (pebble, laptop, cell ). All icons are green on the tablet, rig is nice and tight as usual. I did delete all documents on the collection last night prior to loss of data..this deletion was supposedly recommended in attempt to clear unnecessary documents?

    Kindly advise.

    • Dennis – these forums are not monitored regularly. The CGM in the Cloud group on Facebook is very active and everyone there is very helpful. I hope you were able to find the answer to your issue.

Comments are closed.